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Minimum order
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Minimum shippable order amount is US$50.
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Orders less than US$50 will incur a charge of US$5.
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On some items like small screws and other hardwares, minimum quantity per pkg applies due to its very small size and amount per piece.
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Payment Method
We accept payments via bank wire-transfer.
During your order checkout, our system will provide you with your purchase details and invoice total.
Upon your confirmation, the invoice total will be directed to the payment channel of your choice.
For payments via bank wire-transfer, our bank information is shown during order check-out. Kindly include the actual shipping charge when making the wire-transfer. We will email you the invoice total (inclusive of shipping charges) for your reference.
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Delivery Method
All international orders ship via DHL Worlwide Parcel Express unless you opt for a different courier of your choice. Customer is responsible for all customs and import charges.
Due to the wide variation in parts/products sizes that ship by dimensional weight (because heli-parts are generally very light), we determine your shipping charge after your box is packed. We use the DHL Shipping Calculator to get the correct shipping charge for your destination. THEREFORE, your online ORDER CONFIRMATION FORM does NOT include shipping charges !! We will email you the total bill or Proforma Invoice of your order (inclusive of shipping charges) for your reference and confirmation.
If you would like to find out what typical shipping charges are, visit http://www.dhlusa.com/home/home.asp
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Shipment Discrepancies:
Discrepancies such as missing item, errors in quantity and incorrect item shipped, should be reported within 7 days of the receipt of shipment to
sales@realheli.com. Please prepare a summary note of the discrepancies and indicate your order, items, quantities and invoice number.
For shipping damages: If a box looks damaged upon receipt, let the driver know about the situation immediately and if there is damage, contact
sales@realheli.com for further instruction. Please do not return damaged boxes, throw away the boxes or any of the contents, or go through any of the contents. The insurance claims with the shipping company may require further inspection.
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Price and/or Description Changes
All prices, pictures and descriptions on this site and all other publications are subject to change. We maintain no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, We reserve the right to cancel or refuse orders at our discretion.
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Warranty and Return Policy
RealHeli offers a one year limited warranty on manufacturing defect of materials and workmanship on most products from the date of purchase. This limited warranty does not cover breakage from crashes or improper installation/removal as well as the normal wear and tear associated with the type of flying you do.
Customers will need to return any RealHeli product that requires warranty servicing directly to the RealHeli factory.
Customers are required to send us an e-mail request at
sales@realheli.com for an arrangement.
Proof of purchase will be required.
All sales are final and non-refundable
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Disclaimer
R/C Helicopters are not "toys," they are operational helicopters with all the inherent dangers of such devices. Construction, operation and maintenance of helicopters requires training and caution. RealHeli makes no claim of guarantee, warranty or any other claim, expressed or implied, that any item purchased is suitable for any purpose included the intended purpose. Further, you specifically agree when placing any order that you will hold RealHeli , its officers, employees and assignees, completely harmless and free of liability for any damage, harm, or claim arising from the purchase, assembly, use or misuse of any product(s) purchased from us. Nothing said, written or implied by any person connected with RealHeli shall invalidate any of the preceding disclaimer. The purchaser assumes all liability for all potential damages or claims that might arise from the purchase or handling of any items purchased. RealHeli reserves the right to refuse service to anyone for any reason. We are fully aware that you have a choice in where you buy your products. We thank you for choosing us.
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Terms of Service
RealHeli makes no representations about the reliability of the features of the RealHeli web site, and disclaims all liability in the event of any service failure. You acknowledge that any reliance on such material and/or systems will be at your own risk. RealHeli makes no representations regarding the amount of time that content on its site will be preserved.
OUR WEB SITE IS PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO OUR WEB SITE OR ANY INFORMATION OR SOFTWARE THEREIN. BY USING OUR WEBSITE YOU AGREE THAT UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL RealHeli BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE OUR WEB SITE, NOR SHALL RealHeli BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE WHETHER OR NOT CAUSED BY EVENTS BEYOND RealHeli 's REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO OUR WEB SITE, RECORDS, PROGRAMS, OR SERVICES.
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